Delete your MS Buddy account

In the app

Profile → Delete Account, then type DELETE to confirm. It runs immediately.

If you no longer have the app

Email support@mymsbuddy.com from the address on your account, with “Delete my account” in the subject. We complete requests within 45 days.

What is removed

Your username, email address, password and any connected Apple or Google sign-in, your profile and notification tokens, the IP addresses recorded against your activity, and the free text in your reminders and your questions for your care team. The account can no longer be signed into. Backup copies are overwritten on our database provider’s normal schedule.

What is kept

Your health entries, including any notes you typed into them, no longer attached to your name, email or login. We do not re-identify them and we never sell them. To have them erased as well, email support@mymsbuddy.com and we will ask for what we need to find them.